Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day quality guarantee to ensure you are completely satisfied with every bite. If your order arrives damaged or doesn't meet our freshness standards, we will provide a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Proof

  Attach clear photographs of the product and its packaging, especially if there is visible damage or quality concerns.

• 3.
  Verification

  Our quality control team will review your request within 48 hours to confirm the issue meets our refund eligibility criteria.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no cost or issue a full credit to your original payment method.