Frequently Asked Questions
Everything you need to know about MOTH pantry essentials.
How do you ensure the freshness of your products?
We work directly with small-batch producers and use vacuum-sealed, BPA-free packaging to ensure every item arrives at your door at its peak flavor and nutritional value.
What is your shipping policy for perishable items?
All perishable orders are shipped via express courier in insulated thermal packaging with ice packs to maintain a consistent temperature during transit.
Can I return a food item if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrived damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, MOTH ships within the continental United States and Canada. We are working on expanding our logistics to support international food safety standards soon.
Are your products organic or non-GMO?
The majority of our catalog is certified organic and non-GMO. You can find specific dietary certifications and ingredient lists on each individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a secure checkout.